Last updated: July 28, 2025
At Mozeape, we are committed to providing you with a transparent and efficient shopping experience. This policy outlines detailed information regarding our shipping areas, costs, processing and delivery times, order tracking, as well as regulations on damaged, lost, or canceled orders. Please read carefully to understand how we process and deliver your order.
Shipping Area
We currently only support delivery to addresses within the United States. Unfortunately, we do not ship to P.O. Boxes, military addresses (APO/FPO/DPO), or U.S. overseas territories such as Puerto Rico and Guam.
Shipping Costs
To make shipping costs easy to understand, we apply a flat shipping fee of $4.99 for all standard orders. Additionally, you will receive free shipping within the United States for all orders valued at $89 or more.
All prices displayed on our website already include any necessary fees. We do not charge additional sales tax or any extra fees. The amount you see at checkout is the final amount you will pay.
Processing and Delivery Time
Each order goes through two stages. Processing time is typically 01–02 business days (Monday through Friday, excluding U.S. federal holidays). Once processing is complete, the order will be handed over to one of our shipping partners, such as USPS, UPS, FedEx, or DHL eCommerce, with an estimated transit time of 04–06 business days.
We apply an order cut-off time at 2:00 PM (CST). Orders placed before this time will be processed on the same business day, while orders placed after 2:00 PM will be processed on the following business day. Please note that delivery times may be affected by weather conditions, public health emergencies, or carrier delays.
Delivery Timeline Example
For example, if you place an order on Monday afternoon after 2:00 PM (CST), the order will begin processing on Tuesday. Between Tuesday and Wednesday, we will prepare, pack, and send you an order confirmation email with your tracking number. The shipping carrier (e.g., USPS, UPS, FedEx, or DHL eCommerce) will then take approximately 04–06 business days to deliver the package, meaning you should receive your order around Tuesday or Wednesday of the following week.
Order Tracking
Once your order has been handed over to the shipping carrier (USPS, UPS, FedEx, or DHL eCommerce), you will receive a confirmation email that includes a tracking number and a direct link to check the shipment status on the carrier’s website. Please note that tracking information may take 24–48 hours to update in the carrier’s system.
Damaged or Lost Goods
We always pack our products with care to minimize the risk of damage. However, if you receive an item that is damaged, please contact our customer service within 72 hours of receiving your order. Provide your order number along with photos or videos of the damaged product and the shipping box. We will promptly review and provide a suitable solution, including sending a replacement or issuing a refund.
In the case of a lost package, if your order has not arrived after 14 business days and the tracking information has not updated for more than 07 consecutive days, please contact us immediately. If the package is confirmed as lost, we will either reship your order or provide a refund.
Order Cancellation
You may request to cancel your order free of charge if it has not yet been processed or shipped. Because our processing is very fast, please contact us within 24 hours of placing the order to ensure your request can be completed.
If the order has already been shipped and you have received a tracking number, we cannot cancel the order. In this case, you may refer to our Return & Refund Policy after receiving the item.
Orders Returned Due to Failed Delivery
If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, or if the customer refuses to accept the package, the shipment may be returned to us. In such cases, we will contact you and provide two options:
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Refund the order, excluding the original shipping fee.
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Reship the order to a new address, subject to additional shipping charges.
We will proceed with one of the above options once the returned package has been received by us.
Multiple Shipments
In some cases, if your order contains multiple products that need to be shipped from different warehouses, the order may be split into multiple shipments. Each package will be processed and shipped independently to ensure the fastest possible delivery time.
You will receive separate confirmation emails with tracking numbers for each shipment, allowing you to follow your entire order easily. Please note that shipments may arrive on different days depending on the carrier’s schedule.
Return & Refund Policy
Details regarding returns or refunds are outlined in our Return & Refund Policy. Please refer to that page for complete instructions.
Customer Support
If you have any questions regarding our Shipping Policy or need assistance with your order, please contact us through the following channels:
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Address: 2002 Collins Ave, Abilene, TX 79603
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Email: [email protected]
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Contact Form: Contact Us
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Support Hours: Mon–Sun: 8:00 AM-5:00 PM CST
Our customer support team is always ready to assist you quickly and professionally.
